Reference : CUI'23: Proceedings of the 5th Conference on Conversational User Interfaces 2023

	Document type :	Scientific congresses, symposiums and conference proceedings : Paper published in a book
	Discipline(s) :	Engineering, computing & technology : Computer science
	Focus Areas :	Computational Sciences
	To cite this reference:	http://hdl.handle.net/10993/55823

Title :	CUI'23: Proceedings of the 5th Conference on Conversational User Interfaces 2023
Language :	English
Author, co-author :	Dubiel, Mateusz [University of Luxembourg > Faculty of Science, Technology and Medicine (FSTM) > Department of Computer Science (DCS) >]
	Bongard, Kerstin [University of Luxembourg > Faculty of Humanities, Education and Social Sciences (FHSE) > Department of Behavioural and Cognitive Sciences (DBCS) >]
	Leiva, Luis A. [University of Luxembourg > Faculty of Science, Technology and Medicine (FSTM) > Department of Computer Science (DCS) >]
	Sergeeva, Anastasia [University of Luxembourg > Faculty of Humanities, Education and Social Sciences (FHSE) > Department of Behavioural and Cognitive Sciences (DBCS) >]
Publication date :	20-Jul-2023
Main document title :	Are you sure you want to order that? On Appropriateness of Voice-only Proactive Feedback Strategies
Peer reviewed :	Yes
On invitation :	No
Audience :	International
Event name :	5th Conference on Conversational User Interfaces (CUI 2023)
Event date :	from 19-07-2023 to 21-07-2022
Event organizer :	Association for Computing Machinery (ACM)
Event place (city) :	Eindhoven
Event country :	Netherlands
Keywords :	[en] Conversational Agents ; Synthetic Speech ; Design Ethics ; Trust
Abstract :	[en] Conversational agents (CAs) that deliver proactive interventions can benefit users by reducing their cognitive workload and improving performance. However, little is known regarding how such interventions would impact perception of CA’s appropriateness in voice-only, decision-making tasks. We conducted a within-subjects experiment (N=30) to evaluate the effect of CA’s feedback delivery strategy at three levels (no feedback, unsolicited, and solicited feedback) in an interactive food ordering scenario. We discovered that unsolicited feedback was perceived to be more appropriate than solicited feedback. Our results provide preliminary insights regarding the impact of proactive feedback on CA perception in decision-making tasks.
Research centres :	University of Luxembourg: Department of Computer Science - FSTM
Funders :	Horizon 2020 FET program of the European Union (grant CHIST-ERA-20-BCI- 001)
Name of the research project :	SYMBIOTIK (grant 101071147)
Target :	Researchers ; Professionals ; Students ; General public
Permalink :	http://hdl.handle.net/10993/55823
DOI :	10.1145/3571884.3604312
Other URL :	https://dl.acm.org/doi/10.1145/3571884.3604312
FnR project :	FnR ; FNR14839977 > Vincent Koenig > C21 > Collaboration 21 - Leveraging Technologies For Enhanced Collaborative Work And Learning Experiences > 15/09/2021 > 14/09/2027 > 2020

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