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Critical interaction instances in collaborative concurrent engineering
Song, Ju-Youn; Kracheel, Martin; Ziegler, Gudrun et al.
2011In Thoben, Klaus-Dieter (Ed.) Proceedings of the 2011 17th International Conference on Concurrent Enterprising (ICE 2011)
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Keywords :
Concurrent engineering (CE); Critical Interaction Instances (CIIs); multi-modal analysis
Abstract :
[en] Previous studies have defined people, process, tools and technology as relevant elements for Concurrent Engineering (CE) processes. This study analyzes the principles of dynamic interrelation between these elements in the process of developing a satellite (mission), depending on collaborative working interactions. The participants in a CE facility work in parallel, exchanging their knowledge and information, using their set-up tools acting according to the requirements of their disciplinary specialities and the task at hand in the CE process. We analyze the collaborative working context in the CE facility, where compelling moments emerge, that require the different disciplinary positions in the CE facility to engage in negotiations by moving into shared spaces in order to solve the issues at stake. In line with interactional design studies, we identify particular moments in the interaction as "Critical Interaction Instances"(CIIs). CIIs have two criteria, first the awareness of an existing problem. Second the repositioning of the participants in the CE facility which correlates with the shared spaces that the collaboration creates. The results of this study demonstrate that CIIs enhance the collaboration (quality) throughout the CE process. Based on data collected in a CE facility in Germany the study shows how CIIs emerge, unfold and mark collaborative interaction in CE.
Disciplines :
Sociology & social sciences
Author, co-author :
Song, Ju-Youn ;  University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT)
Kracheel, Martin ;  University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT)
Ziegler, Gudrun ;  multi-LEARN institute
Moser, Hubert, A;  LuxSpace, sarl
Language :
English
Title :
Critical interaction instances in collaborative concurrent engineering
Publication date :
2011
Event name :
17th International Conference on Concurrent Enterprising
Event place :
Aachen,, Germany
Event date :
20-06-2011 to 22-10-2011
Audience :
International
Main work title :
Proceedings of the 2011 17th International Conference on Concurrent Enterprising (ICE 2011)
Editor :
Thoben, Klaus-Dieter
Publisher :
IEEE
ISBN/EAN :
978-3-943024-05-0
Peer reviewed :
Peer reviewed
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